Watch all the TV shows and movies you love with our new entertainment service – Lebara Play. Get the latest blockbuster movies, hit TV channels and thousands of shows, all available to enjoy in one place.
Stream the shows and movies you love from your mobile, tablet, laptop or via a set top box.
Download Lebara Play for free from the Google Play store
We support most Android phones and tablets, running Android operating system 4.0 (Ice Cream Sandwich) and later.
Download Lebara Play for free from the iTunes App Store.
All iOS devices are supported with iOS 7 or later.
PC or Mac
Go to play.lebara.com. Sign in, register, or skip and go straight to watch the free content.
Mac OSX 10.6 (Snow Leopard) or later
Desktop Browsers – Chrome 36+, IE 9+, Firefox 32+, Safari 6+ & Opera 12 – on Win XP +, Mac OSX, Linux OS
Set top box
Set up your Play set top box > get started > get connected > plug in > power up and start watching!
How many devices can I have?
You can register three devices to your Lebara Play account, and watch content on two at the same time.
Add the device you want to watch Lebara Play on, and it’ll be registered automatically.
What is a set top box?
A set top box is a device that enables a TV set to receive and play digital broadcasts. Connecting your Lebara Play set top box to your TV will allow you to watch your favourite shows and movies.
What do I get with the set top box?
You get the following kit – set top box, remote control, remote charging cable, HDMI cable, network cable and power adaptor.
Do I need anything else?
Set top box technical spec
|OS||Android OS||Android 4.2|
|Video||Resolution||720P, 1080I, 1080P, 4:3 and 16:9 video ratio|
|Network||Ethernet Port||RJ45 Interface 10M/100M adaptive|
|Wi-Fi||Build in Wi-Fi 2.4 GHz, 802.11a/b/g/n Broadcom AP6210|
|Connectivity||HDMI||HDMI1.4a, HDCP function Enabled|
|SD Card||SD card slot|
|USB||1 X USB 2.0|
|Other||Input Voltage||DC IN 12V/1A|
|Power Consumption||8W Max when working, less than O.5W when standby|
|Operation Temperature||0 – 40° C|
You will enjoy a more personalized experience when you register for Lebara Play. Plus you’ll get a free premium movie, you can save movies to your watchlist, set reminders and more. However, you can skip straight to the free content without having to register or sign in.
You can keep your set top box even if you cancel your subscription (you can renew it at any time).
No, that’s not possible.
No, that’s not possible.
Set up your set top box using a network cable. Click here to watch.
Set up your set top box via Wi-Fi. Click here to watch.
Lebara Play set top box – remote control functions. Click here to watch.
Watch videos in Tamil.
Follow the instructions and you’ll soon be watching all the TV and movies you love.
Connect the power and HDMI cable. If you’re connecting to the internet with a network cable, insert the cable into the network port.
Choose your connected HDMI channel using your TV AV input setting.
Using the ON switch on the side, turn on the remote control. (Recharge your remote control by plugging it into the STB with the cable provided).
Choose system display language.
Choose how you want to connect.
If you’re connecting by Wi-Fi, select network and enter password.
The operating system will automatically update.
If you already have a Lebara account sign in with those details. If not, register to create a new account. (Lebara will email you a verification code, remember to enter the number to complete your registration process).
Select the premium package you want.
Press the blue button on your remote control to select your viewing preference.
Start watching! The home screen is where you’ll find TV channels and new movies. Explore using the navigation buttons on your remote control.
Watch Live TV by browsing TV channels on the home screen. Or select Live TV in the main menu for a full channel listing.
Watch films by browsing movies on the home screen, or select Movies in the main menu.
Use the Search button in the main menu to look for TV shows, movies and actors.
Buy a 12-month subscription from selected retail outlets and a set top box is included.
Your set top box plays movies and TV shows, but the logos aren’t displaying
This issue affects BT customers in the UK only. Here’s what you need to do:
For the best quality home viewing experience, we recommend connecting via the network cable. Make sure the set top box is placed near to the TV, in an upright position, with no obstructions.
Followed instructions and still can’t connect?
Remote control not working?
Pairing new remote control with Lebara Play STB
On your set top box, go to Home button > Settings > go to Reset, and follow the prompts. This will restore your set top box to its factory settings.
Check for updates
Issues could occur because your set top box is not running the latest software. The set top box will display an automatic pop up when you need to update your software.
Why is there a USB port in the set top box?
Currently, the USB port is only used to charge the remote control. You can’t use it to play videos or music from an external storage device.
Can I play movies via the SD slot in the set top box?
The SD slot isn’t functional. you won’t be able to play movies on a SD card through the TV.
Your set top box is in warranty for one year after purchase.
Before you think about replacing your set top box, first check everything is set up properly. If your set top box still isn’t working, contact us.
Set top box is damaged on arrival
Contact us at Lebara customer service, and we can organise a replacement.
Check whether your box is in warranty
Make a note of the serial number (you’ll find it on the underside of the set top box) and contact us. We can tell you if your box is still in the warranty period, and eligible to be replaced.
Follow the simple steps below to subscribe to Lebara Play with a debit/credit card or a voucher.
6a. Click the Pay Annually button to choose an annual subscription.
6b. Click on Enter promo code (if you have one) and enter the 8-digit promo code.
Activate your account by clicking the Submit button.
6c. From the dropdown menu, select Pay by debit/credit card or PayPal, and confirm your subscription by clicking Buy 1 year now.
Follow steps 1-6b above, then
6c. From the dropdown menu, select Pay by voucher or Lebara Wallet, and confirm your subscription by clicking Buy 1 year now.
Change your debit/credit card details
If you want to change your credit card details, go to www.lebara.com >my profile.
Change your email address
If you want to change your billing email address or your Lebara Play email address you’ll need to contact us. Your details will take up to 48 hours to be updated.
Change personal details
Go to play.lebara.com and click on Account or Profile. Amend your details (you can change everything apart from your email address) and press save.
Change parental control PIN
Why have I got multiple accounts?
Problem locating your account?
Contact us and we’ll look into it for you.
Sorry, we can’t help if you’ve forgotten your username.
Email address already in use
If you already have a Lebara account, you can use those details to sign in to Lebara Play.
Forgot parental PIN
Creating a parental PIN protests children form watching inappropriate content. If you’ve forgotten your PIN:
Opt out of emails
We want to help you make the most of your Lebara Play experience. Subscribing to email updates is a great way to find out more about upcoming new releases, special offers and more.
If you wish to unsubscribe; the easiest way is to click the unsubscribe link in one of the emails from us.
What appears on your statement
All Lebara Play payments will appear as Lebara on your bank or card statement.
There’s no contract and no commitments with Lebara Play, so you can cancel your subscription anytime. However, we don’t give refunds fi there is a single watch (pay per view) event.
This shows a full list of all your payments to Lebara Play. You’ll see the
When I subscribe to a second pack, why is the first payment prorated?
Your billing period runs from the date you purchase your first pack. E.g. If you first subscribe to Tamil TV and movies on the 2nd of the month, all subsequent payments will be taken on the day every month/year.
Prorata charges are applied if you buy a second pack part way through your billing period. It’s a way of charging you from the date when the pack was added until the start of your usual billing period. E.g. You also subscribe to Hindi TV and movies on the 19th of the month, you will initially be charged for the period between 19th – 2nd. And from then on you will be charged for both packs on the 2nd of every month/year.
You can buy a voucher for Lebara Play at selected retails outlets in Canada.
An invalid voucher number message means that the voucher number you’re applying to your Lebara Play account has either been used, expired or entered incorrectly. To make sure it’s been entered correctly, check the details and try again.
If you’re still seeing the message, check the terms and conditions at the bottom of the email that has the voucher code in it. Vouchers have various redemption/expiry dates, and your voucher number may have expired. If this has happened you won’t be able to get a replacement. If you’ve checked that you’ve entered it correctly, and your voucher number hasn’t expired, contact us.
If you’ve scratched off the voucher number and can’t read it, you’ll need to return it to the retailer to get a new one. All replacements and refunds are subject to the retailer’s policies.
If you’re using an Android or iOS device and get the message: My device is not supported, this means that your device or operating system is not compatible with Lebara Play. This could be because the device has been modified, or it has been bought outside the list of countries where Lebara Play is available.
When you watch Lebara Play on your device or set top box you may get poor viewing quality – this is usually because of a poor internet connection. Make sure you’re not downloading something or are online on another device, as this can affect loading.
If that doesn’t work, quit and restart the programme that you’re watching.
If all else fails, press the reset button!